saintsoles.com - Return & Refund

HOW TO RETURN A PRODUCT

RETURNS INSIDE GREECE

You have the right to return a product within 15 days since the day you received it and ask for its replacement with another product or a different size. It should be underlined that the date written on the courier’s receipt is considered as the delivery date for the returned product, for deadline verification purposes. 
Returns in Greece cost 5€. 

The product return process is particularly simple and may be completed by calling our customer service department at +302651002800.

It is noted that the replacements always take into account the current price of the product as well as the extra cost of the transport. In case the replacement product has a lower price than the one you are returning, you will be given a discount coupon, equal to the difference of the two products. A refund for the above case is not possible.

The products you wish to return must be sent at the 6th Km. Ioannina - Athens, P.O. 45500, via Geniki Taxidromiki at our own cost.
In case the product is returned to an address different to the one mentioned above, you will be charged an additional 5€ which is the shipping cost for the redirection of the package to the right destination.

 

In order for the Return to be valid, you must send your product back to us, the latest, the following day of your submmited request.
In a different case your request will be canceled and you will be charged the full amount of the delivery cost (10€).

The following items cannot be returned: underwear, swim suit, speakers - hands free as well as all TOMTOM products.

RETURNS FROM CYPRUS

You have the right to return a product within 15 days since the day you received it and ask for its replacement with another product or a different size. It should be underlined that the date written on the courier’s receipt is considered as the delivery date for the returned product, for deadline verification purposes. The customer is charged for all shipping costs for Returns from Cyprus. Shipping is taking place via Geniki Taxidromiki and the final cost that the customer will be required to pay upon delivery of the final product is 14,98€.  It should be underlined that the final cost (shipping + any additional cost of the new item) is always paid upon delivery of the final package.

In case of a refund the customer is charged with the full shipping cost which is 13,98€. Please note that  in the case the customer requires a refund to a bank outside Greece, the refund is calculated based on the price the product had the date of the initial transaction. The transport cost and the expenses for the bank transfer are always paid by the customer (bank transfer cost for Banks inside EU: apx.11€). 

It is noted that the replacements always take into account the current price of the product as well as the extra cost of the transport. In case the replacement product has a lower price than the one you are returning, you will be given a discount coupon, equal to the difference of the two products. A refund for the above case is not possible.

The following items cannot be returned: underwear, swim suit, speakers - hands free as well as all TOMTOM products.

The product return process is particularly simple and may be completed by calling our customer service department at +302651002800.

RETURNS FROM THE REST OF THE WORLD

You have the right to return a product within 15 days since the day you received it and ask for its replacement with another product or a different size. It should be underlined that the date written on the courier’s receipt is considered as the delivery date for the returned product, for deadline verification purposes. The customer is charged for all shipping costs for Returns from any other country except for Greece and Cyprus.  Please note that  in the case the customer requires a refund to a bank outside Greece, the refund is calculated based on the price the product had the date of the initial transaction. The transport cost and the expenses for the bank transfer are always paid by the customer (bank transfer cost for Banks inside EU: apx.11€). 

The product return process is particularly simple and may be completed by calling our customer service department at +302651002800.

Return of Defective/Damaged Products
In cases where saintsoles.com can be held evidently liable for selling products that may be either defective or of poor quality, or have been falsely included in an order, or have been mispriced, or they have suffered any damages during transport, or they have come with a poor packaging etc., then saintsoles.com is fully responsible for replacing the product and covering both the transport costs for the product being sent back (the required delivery charge will be deposited to a bank account suggested by the customer) as well as that for the product being resent to the customer. 

In order for our company to check if the product is defected, you have to send us photos of it via email at info@saintsoles.com.If you send us the product without following the procedure above, hou have to pay for all shipping costs including those that might be occured.Also our company has the right to deny receiving the above product.
Return conditions remain the same as those mentioned above.

In case the product is not characterized as defective, it is returned to the customer at his own cost (10€)

TERMS

In any case, returned products should be in the exact condition in which they were when received by the customer

There should be no damages inflicted and their packaging should be the one that accompanies the product itself.

They should be in perfect condition (including their official packaging or wrapping)
They should be accompanied by every proper document they were received with (receipt, invoice etc.)
If the aforementioned prerequisites are met, you may send the product back to us in order for it to be replaced. Otherwise, we reserve the right to decline the product return.


DENIED ORDER

In case you place an order and choose to decline it upon delivery, you will be asked to pay the cost of the return which is 10 euros.

ORDER CANCELLATION – WITHDRAWAL OPTION
You may cancel your order in any of the following phases:
a) Before receiving the product ordered – you may cancel your order by sending an e-mail at the web address info@saintsoles.com or calling +302651002800 daily from 09:00-21:00 and 09:00-16:00 for Saturdays. In case the cancelation takes place after your order is dispatched you will be asked to pay the cost of the return which is 10 euros. 
b) After receiving the product ordered, you may activate the withdrawal option within 15 days since the day you received the product.

However, it is vitally essential for you to be able to return a product, that every prerequisite – mentioned above and regarding damages of returned products etc – is fully met. 
You have the right to return a product and receive a full refund. The refund is always based on the price, the product had on the day of the initial transaction. It is reminded that the transport costs, which equal to 10 euros, are always subtracted from the refund.  The amount of the returned money will be deposited by our company within 14 working days, starting from the day we get the returned products and when all prerequisites described in our return policy are fully met.

Refunds in any bank except for Piraeus and Alpha, have an extra charge of 1,5€ due to bank supply for the requested transfer.

We would like to remind you that a refund is possible only when the customer uses the withdrawal option. In case of a product return/replacement with another of lower cost, you will be given a discount coupon equal to the difference of the price of the 2 products. In this case you will be also charged the transport cost of the new product which is 5 euros, as it is described on section 6, “How to return a product”.

If  you choose to return the product using another Courier than Geniki Taxidromiki you will be also charged with the respective cost.